Careers

Business Analyst

Location:

San Rafael, California

ClairMail is looking for individuals to join a world-wide game changer in customer interaction, initially deployed to the Financial Industry. Working at ClairMail's San Rafael, California headquarters, the Business Analyst will work closely with ClairMail consultants and clients to implement mobile banking solutions.

Expertise:

Job responsibilities include:

• Gather requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low-level understanding to a general understanding, and distinguish user requests from the underlying true needs
• Proactively communicate and collaborate with external and internal clients to analyze information needs and functional requirements and document them as needed
• Drive and challenge consultants on their assumptions on how to successfully execute client deliverable
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Be the liaison between business, technology and support teams

Experience:

• Degree in the Computer Science, or Information Technology discipline
• 2-5 years experience writing detailed business requirements
• 2-5 years business analysis experience in an external client facing environment
• Experience with formal software development life cycles (SDLCs) and business analysis methodologies
• Solid understanding of popular programming tools and languages (e.g. VB, C#)
• Ability to engage in multiple tasks simultaneously
• Strong management and production skills, including a thorough understanding of how to interpret client business needs and translate them into application and operational requirements
• Excellent written and verbal communication skills, and the ability to act professionally within a diverse group, including managers, executives, and subject matter experts
• Desire to proactively initiate, develop, and maintain effective working relationships with team members
• Demonstrate excellent leadership, teamwork, and client management skills

To apply for this position, email your resume to careers@clairmail.com.

Chief Financial Officer

Location:

San Rafael, California

Oversees all aspects of Finance processes and systems to properly reflect the financial position of the Company Plan in accordance with Generally Accepted Accounting Principles. Monitors Finance Department policies and procedures and recommends improvements. Consults with the Senior Management team on Accounting or Finance matters. Participates in establishing and implementing major Plan goals and objectives. Serves as a resource in all aspects of accounting, financial and regulatory reporting. Ensures accurate internal and external recording and reporting of financial transactions. Oversees budgeting, general ledger, accounts payable, accounts receivable and fixed asset management. Ensures that Finance activities are accurate, timely and in accordance with established legal, regulatory and Plan procedures, and quality standards. Will also oversee Legal and Human Resources.

The CFO directs the financial and general operational activities, creates and implements procedures to ensure the organization has the appropriate infrastructure and reporting systems for financial management, human resources, and legal. The position will report to the CEO and be a critical member of the Executive Management Team. Direct Reports include Sr. Accounting Manager and Director, Staffing and Human Resources.

The successful person has skills in managing the details of financial reporting, integrity, and flows as well as the ability to recognize patterns and opportunities to construct systems for improved contract administration, cash flows, and organizational infrastructure. The successful person wants to use their talents to create social capital by ensuring the organizational stability and growth of the company and to work in a collaborative and solution oriented environment.

Essential Duties and Responsibilities:

Finance:

• Plan, develop, organize, implement, direct and evaluate the organization's fiscal function and performance.
• Participate in the development of the corporation's plans and programs as a strategic partner.
• Evaluate and advise on the impact of long range planning, introduction of new programs/strategies and regulatory action.
• Develop credibility for the finance group by providing timely and accurate analysis of budgets, financial reports and financial trends in order to assist the CEO other senior executives in performing their responsibilities.
• Enhance and/or develop, implement and enforce policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the corporation.
• Establish credibility throughout the organization as an effective developer of solutions to business challenges.
• Provide technical financial advice and knowledge to others within the financial discipline.
• Continual improvement of the budgeting process through education of department managers on financial issues impacting their budgets.
• Provide strategic financial input and leadership on decision making issues affecting the organization; i.e., evaluation of potential alliances acquisitions and/or mergers and pension funds and investments.
• Optimize the handling of bank and deposit relationships and initiate appropriate strategies to enhance cash position.
• Develop a reliable cash flow projection process and reporting mechanism which includes minimum cash threshold to meet operating needs.
• Be an advisor from the financial perspective on any contracts into which the organization may enter.
• Evaluation of the finance division structure and team plan for continual improvement of the efficiency and effectiveness of the group as well as providing individuals with professional and personal growth with emphasis on opportunities (where possible) of individuals.
• Accomplishes all tasks as appropriately assigned or requested.

Legal Responsibilities:

• Review, draft and negotiate contracts and agreements (services agreements, licenses and intellectual property agreements, etc).
• Negotiate contracts and agreements that comply with company policies and risk tolerance.
• Respond promptly to legal requests from Sales, Business Development, Marketing and Finance, summarizing and communicating legal concepts.
• Advise CEO on legal issues and risks, best practices, company policies and procedures, IP and negotiation strategy.
• Support the continuous improvement of standard form agreements and legal processes.
• Responsible for development of new legal agreements as new products are launched.
• Advise the CEO/Executive Team on the various legal and business risks, while being focused on establishing a sound and repeatable sales process.

Qualifications:

An experienced leader and financial executive with appropriate industry experience. An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image who demonstrate the following competencies to perform the essential functions of this position:

• Analytical—the individual synthesizes complex or diverse information.
• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings.
• Delegation—the individual delegates work assignments, gives authority to work independently, and sets expectations and monitors delegated activities.
• Leadership—the individual inspires and motivates others to perform well, accepts feedback from others.
• Management skills—the individual includes staff in planning, decision-making, facilitating and process improvement; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth.
• Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

Experience:

• Masters degree (MA) or equivalent; or ten to fifteen years related experience and/or training; or equivalent combination of education and experience.
• JD, with superior academic credentials from a top school
• Experience advising clients on complex commercial transactions, particularly as it relates to intellectual property and risk management matters
• Extensive background in drafting and negotiating services agreements, sales contracts, licenses and intellectual property agreements.
• Strong organizational skills and the ability to manage several simultaneous projects under deadline pressure.

To apply for this position, email your resume to careers@clairmail.com.

Junior Product Manager

Location:

San Rafael, California

ClairMail is looking for a Junior Product Manager capable of enabling a world-wide change in customer interaction through mobile technology. ClairMail delivers a complete, enterprise-ready mobile banking solution that introduces an entirely new communication channel between financial institutions (FIs) and their consumers. Unlike traditional solutions which merely provide a "veneer" for online banking, ClairMail empowers FIs to leverage the real-time and actionable nature of the mobile phone to take command of their customer interactions. ClairMail enables FIs to lower costs, enhance acquisition, improve retention, reduce fraud and increase offer acceptance.

The Junior Product Manager will report directly to ClairMail's Director of Product Management.

Day-to-day responsibilities include:

• Collect, analyze, and document functional and technical software requirements.
• Lead brainstorming/product design meetings.
• Develop a clear and compelling case for all projects by creating and gaining a consensus for all business and product requirements documentation.
• Lead cross-functional teams throughout the product development lifecycle, taking complete ownership of planning, execution, and delivery.
• Provide guidance and assistance to the development team by prioritizing ongoing change requests, feature requests, and bugs.
• Work closely with project teams and directly with customers and partners to ensure that product capabilities meet the needs of the marketplace.
• Development and communication of current and planned product release plans to all areas within the organization, and to external stakeholders.
• Subject Matter Expert for the respective product.
• Meet regularly with all internal and external stakeholders.

Expertise:

• At least 5 years of progressive experience in Business Analysis or Product Management.
• Demonstrated experience working with Software Architects, Developers, and QA Engineers.
• Must possess exceptional analytical and problem solving skills and have experience applying these skills to resolve issues.
• Must possess strong understanding of business principles, the financial drivers, and their impact on the bottom line.
• Must possess an understanding of various technical foundations and have significant exposure to system development and full product life-cycle methodologies.
• Proficient communicator in terms of both verbal and written communications. Note that candidate will be expected to present sample work products during the interview process.
• Excellent interpersonal and communication skills.
• Ability to quickly learn new technologies and understand their impact on the target market.
• Self-Starter with ability to work in a fast-paced environment.

Experience:

• Bachelor's or Master's in Computer Science or other Information Technology discipline.
• Demonstrated success in working in a dynamic, entrepreneurial organization, in both a team and independent environment.
• Professional experience in the Financial Services industry.
• Professional experience in Mobile Technology or Mobile Services.

Other:

• Occasional travel required

To apply for this position, email your resume to careers@clairmail.com.

Linux System Administrator

Location:

San Rafael, California

A position within the ClairMail Customer Support Team, the Linux System Administrator provides technical expertise in deploying the ClairMail appliance and software solution into banking and Financial Institution production environments along with special projects as assigned.

Responsibilities:

• Support changes to existing hardware and OS Linux infrastructure including patches, users, file systems, and kernel parameters.
• Troubleshoot hardware and OS problems including performance tuning.
• Work with database and application teams to gather requirements for new projects and expansion to existing applications.
• Deliver Linux servers for new applications and services.
• Perform hardware and OS capacity planning for existing services and provide recommendations to application owners.
• Support existing server infrastructure in an on-call capacity as part of a team rotation.
• Provide basic to intermediate technical production/applications support and assistance for Financial Institutions - Financial Institutions Enterprise class customers.
• Provides feedback and shapes production support procedures, policies and documentation where none exist or where they are stale and need to be updated.
• Efficiently organizes and addresses multiple production issues, customer requests and inquiries from several sources, delegating when appropriate. The sources of which would be phone conversations, email, paging system, Instant Messenger chat, or face-to-face conversations.

Expertise:

• Must be extremely familiar with computer networking and network protocols, such as FTP, telnet, HTTP(S), and SSH; proxies; and firewalls.
• Familiar with basic load balancer technology. Understanding of F5 load balancers is a plus.
• Excellent shell and Perl scripting skills
• Is self motivated; will work well autonomously and within a team environment.
• Ability to work multiple tasks simultaneously to completion.
• A strong dedication to World Class Customer Service, strong management skills and hands-on capabilities.
• Ability to work occasionally nights and weekends, to handle Production deployments

Experience:

• Experienced in designing, deploying, troubleshooting, and tuning Linux systems in a medium to large enterprise environment.
• A Degree in the Computer Science, or Information Technology discipline.
• 3+ year's experience as Red Hat /Debian Linux systems administrator. Debian experience is a huge plus
• 2+ years experience with Apache/Tomcat in a Unix/Linux environment
• 2+ years working with SQL databases: Oracle 10i, MsSQL
• 2+ years working with scripting languages: Perl and shell

To apply for this position, email your resume to careers@clairmail.com.

QA Engineer

Location:

San Rafael, California

The QA Engineer will play a key role in the testing of ClairMail System and its integration with complex enterprise applications.

Expertise:

He/she will collaborate with Software Developers, Project Managers and Professional Services to:

• Analyze product requirements, create test plans, and identify deliverables.
• Execute testing tasks, including automation, escalating issues as appropriate.
• Proactively solve problems and suggest process improvements.
• Identify project risks and recommend actions to minimize risk.

Experience:

• BS/BA in Information Systems, Computer Science or related field.
• Must be adept at working both as an individual and in groups in a dynamic, multi-tasking environment with rapid development life cycles.
• Proficiency in testing Client / Server applications with comprehensive knowledge of server side testing.
• Experience deploying Java / Tomcat applications.
• Demonstrated experience with Oracle, Microsoft SQL Server, and PostgreSQL.
• Linux (Debian, Red Hat) system administration skills.
• Proficiency with the Red Hat Package Manager (RPM) files
• Experience with automation and knowledge of scripting languages such as Python, Perl, Bash, or similar.
• Demonstrated willingness and ability to learn quickly.
• Strong written and verbal communication skills are essential.

To apply for this position, email your resume to careers@clairmail.com.

Project Manager

Location:

San Rafael, California

This position assists the Vice President of Products and Services in setting and adhering to schedules, defining scope, staffing, estimating time and effort and reporting on attaining deployment milestones. This person will assume supporting or lead responsibility for managing customer implementations or partner enablement of the ClairMail Financial Institutions mobile banking solution. Qualified candidate must have excellent communication skills and be capable of communicating verbally and in writing at all levels of the organization with partners, external customers, sales teams and internal product and development staff. Qualified candidate should possess a Bachelor's degree in Business Management, Information Technology or related field and 4-5 years experience. Knowledge of Jira, Microsoft Office (Word, Excel, PowerPoint) and MS Project is a must.

Expertise:

• Leading/participating in meetings at the operational and project level, and as required with customer's deployment team.
• Timely and accurate status reporting.
• Producing detailed project plans utilizing Microsoft Project, Jira as well as other project tools & techniques that will be used to successfully manage projects.
• Providing continuous feedback on project status and offer constructive options to ensure project continues to meet original expectations.
• Identify resources and/or schedule conflicts and changing of project scope.
• Communicate identification and resolution of business/project issues, as well as the monitoring, tracking and reporting on project deliverables to ensure adherence to project plans.
• Function as an escalation point to keep all parties aware of overall project impact in order to facilitate management decisions at the earliest possible time.

Experience:

• 7-8 years of IT Project Management and/or Software Implementation experience (Agile a plus).
• PMP Certification
• Excellent communication and organization skills.
• Ability to multi-task and be flexible in ability to meet requests.
• Expert knowledge of MS Office.
• Advanced knowledge level of Microsoft Project.
• Efficient, fast-paced and high energy.

Experience in the following areas a plus:

• Professional Services in large scale infrastructure deployments
• Financial industry
• Messaging, IVR platforms

To apply for this position, email your resume to careers@clairmail.com.

Sales Executive

Location:

North America

The Sales Executive has field sales responsibility over a geographic territory, with quota and overall responsibility for selling to major Financial Service organizations, and closing major 7 figure contracts.

The Sales Executive is the focal point of technical responsibility within the Sales organization for strategic sales and customer engagements. The Sales Executive is expected to have complete product knowledge and ability, technical sales ability, and expert level (in-depth) networking engineering knowledge (including design and troubleshooting). The Sales Executive is the technical interface between the Sales organization and all other company departments.

The Sales Executive is responsible for opportunity qualification, product demonstrations, technical presentations, on-site product installation, training, and support, and coordination with post-sales services.

Expertise:

Duties and responsibilities include:

• Exceeding Million+ Dollar Quota Obtainment
• Coordination of Account team resources and support
• Strategic Account Planning and Call Planning
• Utilization of planning tools and methodologies, updating and managing customer relationship management (CRM) tool
• Reporting to corporate Regional VP Enterprise Sales.

Experience:

• The ideal candidate will have 10+ years of selling million dollars, solution-based, enterprise platform software.
• A track record of meeting/exceeding million dollar sales quota, very comfortable working and communicating with C-level and senior executive prospects, customers, partners and within the corporate organization.
• Experience developing and closing multi million dollar deals involving the classic enterprise complex sell cycle, having built strong prospect and customer relationships at multiple levels within financial services organization (from CEO to IT influencer, for example).
• Excellent organizational, communication (written and verbal) and interpersonal skills
• Excellent presentation skills
• Successful track record of building strong prospect and customer relationships at multiple levels of a prospect organization (from CEO to IT influencer, for example).
• BS/BA + 10 years related enterprise selling experience.
• Strong analytical thinking ability, problem solving skills, and initiative
• Project management experience with proven ability to prioritize and multi-task in a dynamic, fast-paced environment is important.
• Prior experience developing mobility applications or familiarity with the mobility market place is a plus.
• Must have a strong work ethic and a desire to succeed. Tenacity, Passion, Persistence, and Integrity are all strongly desired character traits.
• Act as technical Account Manager for assigned customers.
• Perform technical presentations for customers, partners and prospects.
• Travel to customer sites for pre-sales evaluations, including installation and customization or upgrades of both hardware and software.
• Assist with the development of formal sales plans and proposals for assigned opportunities.
• Occasionally provide post-sales support and coordinate support with the Support organization.
• Provide on-site training to customers about use and administration of NetScaler products.
• Excellent written and verbal communication, listening, and strong presentation skills.
• Ability to work effectively and add value as a team member.
• Understanding and conversant about company, competitors, technologies, solutions, product strengths, weaknesses, opportunities and threats.
• Possess competitive knowledge including solution, technology and product offerings.
• Document future product needs and work with Product Management to facilitate enhancements if needed.
• Work with and train channel partner SE's to successfully complete product evaluations for customers.

The typical profile of the successful applicant would be a confident and committed individual with a demonstrable track record of consistently developing and delivering sales strategies in the mobile, software and/or financial services industry. The right candidate will be strongly self-motivated, innovative and an independent thinker who will bring an assertive style and individual approach to the development of this sales function.

Compensation will be comprised of a base salary, compensation based on achievement of metrics and an override on the telemarketing group's production. Our exciting and innovative environment, along with stock appreciation, high-end benefits (medical, dental, vision, 401k, "Cafeteria Plan", Life Insurance, Long and Short Term Disability) and generous compensation make ClairMail the perfect company to work for.

To apply for this position, email your resume to careers@clairmail.com.

Senior Architect

Location:

San Rafael, California

ClairMail is looking for a key-player capable of enabling a world-wide game change in customer interaction, initially deployed to the Financial Industry. Working out of our San Rafael headquarters office, the Senior Architect is responsible for delivery of client technology solutions in the Financial Industry, among other key vertical markets.

Expertise:

This position will:

• Manage technical resources to ensure quality deployment of customer interaction and related solutions;
• Define software architecture and system level designs based on product and integration requirements and business models;
• Drive to develop and protect intellectual property for market leadership;
• Interface with clients on coding standards, integration best practices, explanation of technical aspects, acceptance tests and coach/training on use; and
• Capable of building a strong team to execute on business and client objectives.

Experience:

Extensive knowledge of established and emerging software including:

• Service Oriented Architectures – Web services, SOAP, REST
• XML technologies – XSLT, DOM, SAX, JAXB, Java / J2EE and Web technologies – HTML, JavaScript, Apache, Tomcat, Servlets, JSP Spring framework
• Expertise in designing and implementing Enterprise Application Interfaces with leading middleware technology such as MQ Series, Vitria, Fusion, etc.
• 7+ years in Object Oriented programming with 5+ years in J2EE
• Very high technical competence and proven track record for product delivery
• Experience with .NET as well as the financial industry a plus
• Proven leader of dynamic and energetic teams
• Bachelors degree required, Master's preferred

To apply for this position, email your resume to careers@clairmail.com.

Senior Project Manager, Project Manager

Location:

San Rafael, California

The Project Manager is responsible for setting and adhering to project schedules, defining scope, staffing, estimating time and effort and reporting on attaining deployment milestones – on time, on budget. This person will assume lead responsibility for managing customer implementations or partner enablement of the ClairMail mobile banking solution.

Expertise:

• Lead/participate in meetings at the executive, operational and project level
• Ensure our mobile banking solution meets/exceeds customer expectation, including on time and on budget
• Produce detailed project plans utilizing Microsoft Project, as well as other project tools and techniques
• Timely and accurate status reporting to internal stakeholders and customers
• Provide continuous feedback on project status and offer constructive options to ensure project continues to meet original business requirements
• Identify resources and/or schedule conflicts and changing of project scope
• Manage the change control, change request processes as appropriate
• Communicate identification and resolution of business/project issues, as well as the monitoring, tracking and reporting on project deliverables to ensure adherence to project plans
• Function as an escalation point to keep all parties aware of overall project impact in order to facilitate management decisions at the earliest possible time

Experience:

• Bachelors degree required, Master's preferred
• Minimum of six years of IT project management and/or software implementation experience (traditional waterfall methodology and Agile)
• Demonstrated technical proficiency
• Excellent oral and written communication skills
• Ability to multi-task and be flexible in ability to meet requests and deadlines
• Advanced knowledge level of Microsoft Project and Office
• Efficient, fast-paced and high energy
• Excellent customer service skills and attention to quality
• Previous consulting experience with a reputable firm required
• Financial Institution experience required

To apply for this position, email your resume to careers@clairmail.com.

Senior Software Engineer

Location:

San Rafael, California

ClairMail is looking for a key-player capable of enabling a world-wide game change in customer interaction, initially deployed to the Financial Industry. Our breakthrough technology optimizes any mobile phone for 2-way customer interaction – with no new mobile phone software required. Using any phone's existing messaging capabilities, ClairMail enables Financial Institutions to provide its customers with a comprehensive suite of convenient, secure and on-demand mobile banking and payment services. A new 2-way channel for customer interaction is a business boon for your Partner prospects, just as the Internet evolved into a powerful way to connect with customers.

This is a position within the Products and Services Group, the Senior Software Engineer works closely with other members of the Products and Services Group and other functional groups within the Products and Services organization and ClairMail as a whole.

If you're a strong engineer and think you can represent ClairMail working with customers, this is the position for you. You'll split your time between our offices in San Rafael and being on site with customers. You'll solve problems and you'll make everything ClairMail stands for come to life at with our customers. There's nothing better than that.

Expertise:

As a senior software engineer with the solutions engineering group, you will help ClairMail deliver successful solutions to its clients. Your day to day responsibilities would include:

• Analyzing, designing, implementing, and unit testing complex software modules for customer specific solutions
• Build proof-of-concepts to showcase cutting-edge features and capabilities in the ClairMail platform.
• Timely delivery of complex customer solutions that meet and surpass customer expectations.

Experience:

• BS in CS/CE, or equivalent experience
• 7+ years of experience in Object Oriented programming
• 5+ years using J2EE technologies
• Experience in interacting with clients and gathering requirements.
• Knowledge of and experience in AGILE development methodologies.
• Broad knowledge of established and emerging software including
  • XML technologies – XSLT, DOM, SAX, JAXB
  • Service Oriented Architectures – web services, SOAP, REST
  • Java / J2EE and Web Technologies – HTML, JavaScript, Apache, Tomcat, Servlets, JSP
  • Frameworks / Technologies – Struts, Spring, Hibernate
• Databases – JDBC, SQLExperience in development of web services (SOAP) is a plus
• Experience with Retail Banking Industry is a plus
• Experience with enterprise applications is a plus
• Understanding of TCP/IP networking, HTTP, SMTP, proxies and firewalls
• Strong analytical thinking ability, problem solving skills, and initiative
• Excellent research & troubleshooting skills
• Excellent organizational, communication (written and verbal) and interpersonal skills
• Willing to travel (25-50%)

To apply for this position, email your resume to careers@clairmail.com.

Senior Solution Engineer

Location:

San Rafael, California

ClairMail is looking for a key-player capable of enabling a world-wide game change in customer interaction, initially deployed to the Financial Industry. The Senior Solution Engineer is responsible for design and development of client technology solutions for mobile Web, Web, SMS and other delivery channels.

Expertise:

Your day-to-day responsibilities include:

• Timely delivery of customer solutions that meet and surpass customer expectations
• Integration, of the ClairMail server with our customers' backend applications. This will typically involve the development of Java mid-tier logic and web services
• Performing acceptance tests with our customers to demonstrate the functionality and performance of the solution delivered
• Transfer knowledge to other team members and our customers

Experience:

The ideal candidate will have the following qualifications:

• Bachelors Degree
• Extensive knowledge of established and emerging software including:
  • Service Oriented Architectures – Web services, SOAP, REST
  • XML technologies – XSLT, DOM, SAX, JAXB
  • Java / J2EE and Web technologies – HTML, JavaScript, Apache, Tomcat, Servlets, JSP
  • Spring framework
• Expertise in designing and implementing Enterprise Application Interfaces with leading middleware technology such as MQ Series, Vitria, Fusion, etc
• Analyze, define and document technical specifications, system architecture, target performance metrics and test plans
• Interface with client (developers) on coding standards, best practices, explanation of technical aspects, acceptance tests and coach/training on use
• Support, maintain and document software functionality
• 5+ years in Object Oriented programming with 3+ years in J2EE. Experience in the financial industry a plus

To apply for this position, email your resume to careers@clairmail.com.

Senior Technical Lead

Location:

Cleveland, Ohio

ClairMail is looking for a key-player capable of enabling a world-wide game change in customer interaction, initially deployed to the Financial Industry. Working out of our Cleveland office, the Senior Technical Lead is responsible for delivery of client technology solutions in the Financial Industry, among other key vertical markets.

Expertise:

This position will:

• Manage technical resources to ensure quality deployment of customer interaction and related solutions;
• Define software architecture and system level designs based on product and integration requirements and business models;
• Drive to develop and protect intellectual property for market leadership;
• Interface with clients on coding standards, integration best practices, explanation of technical aspects, acceptance tests and coach/training on use; and
• Capable of building a strong team to execute on business and client objectives.

Experience:

Extensive knowledge of established and emerging software including:

• Bachelors degree required, Master's preferred
• Service Oriented Architectures – Web services, SOAP, REST;
• XML technologies – XSLT, DOM, SAX, JAXB, Java / J2EE and Web technologies – HTML, JavaScript, Apache, Tomcat, Servlets, JSP Spring framework;
• Expertise in designing and implementing Enterprise Application Interfaces with leading middleware technology such as MQ Series, Vitria, Fusion, etc.;
• 7+ years in Object Oriented programming with 5+ years in J2EE;
• Very high technical competence and proven track record for product delivery;
• Experience with .NET as well as the financial industry a plus; and
• Proven leader of dynamic and energetic teams

To apply for this position, email your resume to careers@clairmail.com.

Senior Technical Writer

Location:

San Rafael, California

The Technical Writer will be responsible for outward facing technical documentation of ClairMail software, such as user guides, installation manuals, on-line help and developer guides. The documentation must be single-sourced for print, electronic delivery as well as on-line.

The audience for ClairMail enterprise products is primarily technical. The candidate must be able to understand complex products and communicate with customer system administrators and java developers.

Expertise:

Critical expertise is the ability to author detailed and accurate Technical documentation for a technical audience using professional single-source multi-channel desktop publishing tools such as FrameMaker and others. The skills needed include:

• Expert user of single-source multi-channel desktop publishing tools: FrameMaker, Robohelp, Word and Acrobat preferred.
• Working knowledge of the following technologies:
  • Linux
  • Java
  • Spring
  • Hibernate
  • Relational Database development – Oracle preferred
• Ability to distill complex technical information into actionable knowledge that readers can use and understand.
• Excellent and fast, written communication skills.
• Ability to work with product managers and engineers to distill information for publishing.
• Self-starter. Able to manage multiple concurrent projects.
• Ability to be the advocate for the end-user.
• Good people skills. Has the ability to be collaborative, relate to others maturely and have fun.

Experience:

• Minimum of 5 years experience in a technical writing role for a development audience.
• BA/ BS preferably in Computer Science or Engineering.
• Excellent verbal communication skills.

To apply for this position, email your resume to careers@clairmail.com.

Software Engineer – User Interface (Java)

Location:

San Rafael, California

The User Interface engineer will contribute to the design and implementation of the front end of our web-based applications.

Expertise:

Critical expertise in are Java, HTML, CSS, JSP and the Spring framework

• In-depth knowledge and hands-on experience with Java, Java Server Pages (JSP), HTML, CSS, XML, Junit Spring framework.
• Experience in software development on Linux, and Apache Tomcat.
• Knowledge of PhotoShop, or equivalent, a big plus
• Hands-on knowledge and experience with JavaScript, AJAX, a plus
• Intimate with software development life-cycle, agile/iterative development process and test-driven methodology. Effective in working with QA, Documentation, and Technical Support
• Team player with flexible, positive, can-do attitude

Experience:

• Must have gone through a full UI development cycle from scratch – in particular, interfacing with graphic artists
• Must have shipped at least 2 releases
• Experience with enterprise class software highly desirable
• B.S. in Computer Science 3+ years of Java software development experience. MS preferred

To apply for this position, email your resume to careers@clairmail.com.

Solution Engineer

Location:

San Rafael, California

ClairMail is looking for a key-player capable of enabling a world-wide game change in customer interaction, initially deployed to the Financial Industry. The Senior Solution Engineer is responsible for design and development of client technology solutions for mobile Web, Web, SMS and other delivery channels.

Expertise:

Your day-to-day responsibilities include:

• Timely delivery of customer solutions that meet and surpass customer expectations
• Integration, of the ClairMail server with our customers' backend applications. This will typically involve the development of Java mid-tier logic and web services, as well as JavaScript and XML configuration
• Performing acceptance tests with our customers to demonstrate the functionality and performance of the solution delivered
• Transfer knowledge to other team members and our customers

Experience:

The ideal candidate will have the following qualifications:

• Bachelors degree
• Deep knowledge of established and emerging software including:
  • Service Oriented Architectures – Web services, SOAP, REST
  • XML technologies – XSLT, DOM, SAX, JAXB
  • Java / J2EE and Web technologies – HTML, JavaScript, Apache, Tomcat, Servlets, JSP
  • Spring framework
• Expertise in designing and implementing Enterprise Application Interfaces with leading middleware technology such as MQ Series, Vitria, Fusion, etc
• Analyze, define and document technical specifications, system architecture, target performance metrics and test plans
• Interface with client (developers) on coding standards, best practices, explanation of technical aspects, acceptance tests and coach/training on use
• Support, maintain and document software functionality
• Two+ years in J2EE. Experience in the financial industry a plus

To apply for this position, email your resume to careers@clairmail.com.

Technical Writer - Junior

Location:

San Rafael, California

This position is a great opportunity for a junior or student level technical writer to be mentored in writing and editing technical documentation for ClairMail Mobile Banking enterprise software products. This person should have excellent research skills, must be able to organize their ideas, and be able to translate technical terms into text that the customer can understand. The documentation will be single-sourced for print, electronic delivery as well as on-line.

The ideal candidate is interested in learning and understanding complex products in order to communicate with end-users, customer system administrators and java developers.

Expertise:

• Knowledge of single-source multi-channel desktop authoring and publishing tools: Word, FrameMaker, RoboHelp, Acrobat, wiki, html and other complementary products.
• Develop and maintain installation, configuration, how-to documentation, and online help for both customers and employees.
• Manage multiple assignments simultaneously, while working independently and with other writers and developers.
• Complete writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
• Ability to distill complex technical information into actionable knowledge that readers can use and understand.
• Excellent and fast, written communication skills.
• Ability to work with documentation managers, product managers and engineers to distill information for publishing.
• Self-starter. Able to manage multiple concurrent projects.
• Ability to be the advocate for the end-user
• Good people skills. Has the ability to be collaborative, relate to others maturely and have fun.

Experience:

• Must have experience writing enterprise class software documentation.
• BA/ BS preferably in Computer Science or Engineering, with experience working in technical publications for software products. However, 5 years experience will waive educational requirements.
• A sample of prior work must be presented at interview.

To apply for this position, email your resume to careers@clairmail.com.

Technical Support Engineer

Location:

San Rafael, California

The Technical Support Engineer works closely with IT and Technical staff at top US banks to diagnose, to reproduce and to fix complex technical issues. This position works closely with other members of ClairMail; the Technical Support Engineer provides technical expertise in deploying the ClairMail appliance and software solution into banking and Financial Institution production environments along with special projects as assigned.

Expertise:

Day-to-day responsibilities include:

• Resolve complex technical issues reported by ClairMail's customers
• Partner and work closely with Solutions and Engineering teams in driving customer technical issues to resolution.
• Using monitoring systems detect & correct issues before customer is impacted.
• Develop solutions to complex problems. Contribute new Wiki articles for use by entire support team
• Administer monitoring systems. Developing new tools as required.
• Develop and administer Support Lab environment
• Some on-call time is required for customer problems after hours

Experience:

• Candidate should possess a BS degree in Computer Science, Electrical Engineering, Information Technology, or related field.
• Good written and verbal communication skills. Excellent interpersonal communication and customer service skills are needed in order to work successfully with customers in high-stress and or ambiguous situations.
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
• Minimum 3 years Systems Admin or Senior Tech Support;
• Administration of Java Servlet Environment (Apache Tomcat or JBOSS)
• Administration of Unix or Linux administration (e.g. RedHat or Debian).
• Creative approach to problem solving.

To apply for this position, email your resume to careers@clairmail.com.

Training Manager - Technical Development

Location:

San Rafael, California

The Training Manager will be responsible for development and oversight (administration, communication) of all Clairmail Training materials and delivery mechanics as it relates to technical expertise in the development and deployment of Clairmail software. The Training Manager will also deliver content in the classroom. Training Manager will primarily deliver to technical employees as part of On-Boarding and Ramp Up process. Training Manager will develop both Web based and Classroom based material focused on Engineering content (XML, Java), and to include all aspects of product delivery to customers. Role will also include the potential to develop materials for External users at customer sites.

• Job entails Needs Assessment for Clairmail On-Boarding and Ramp up process.
• Group Needs into subject areas.
• Find SME's and collaborate to build the content.
• Coordinate all aspects of Content for delivery, including classroom time for TD.
• Document content and publish Training course dates.
• Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.
• Organize training venues, logistics, transport, accommodation as required to achieve efficient training attendance and delivery.
• Monitor measure and report on staff training and development plans and achievements within agreed formats and timescales.

Expertise:

• Strategic Thinker: Previous Training program development experience in technical company.
• Analyst: Strategic expertise in Needs Assessment, specifically in assessing relevant training needs for staff individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems entailed.
• Techie Guru: Depth of understanding & experience of technology platform and how to translate into materials for training purposes.
• Designer: Multiple years in Instructional Design and Delivery.
• Translator: Ability to distill complex technical information into actionable knowledge that trainees/readers can use and understand.
• Collaborator: Proven track record working with product managers and engineers to distill information for publishing.
• Self-starter: Able to manage multiple concurrent projects.
• Advocate for the end-user: Stay informed as to relevant skill and qualifications levels required by staff for effective performance and circulate requirements and relevant information to the organization as appropriate.
• People skills: Has the ability to be collaborative, relate to others maturely and have fun.

Experience:

• Minimum of 5 years experience in lead role for a development audience.
• BA/ BS preferably in Computer Science or Engineering.
• Excellent verbal communication skills. Excellent written communication skills.
• Strong leadership and influencing ability.
• Previous planning departmental/functional training budgets, including forecast costs, organizational planning and budgeting systems.

To apply for this position, email your resume to careers@clairmail.com.

Vice President – Engineering

Location:

San Rafael, California

The Vice President of Engineering will lead all product development and supporting activities as well as IT operations. The primary responsibility of the role will be the timely delivery of high quality product releases to a well defined release schedule. However, our rapid growth and the fast-paced nature of our market will also require a high degree of flexibility and cooperation with other groups in the company to achieve overall company objectives.

Key to success will be on-going refinement of the engineering processes, with a particular emphasis on a pragmatic, agile approach to development.

Other key responsibilities include:

• Day-to-day leadership of a growing 20+ person engineering team based in San-Rafael with a small off-shore presence in India.
• Manage growth of the team to a projected 50+ group in the next few years, including development of short and long term plans for people and other resources.
• Coaching, mentoring and developing the individuals in the engineering management team.
• Work closely with Product Management to ensure development priorities are tightly synchronized with the overall product roadmap
• Ensure implementation of formal processes to ensure efficiency and security of the software development lifecycle.
• Delivery of presentations to internal stakeholders and key customers.

Expertise:

• Strong operational and project management skills, including a history of delivering highly scalable products on time.
• Demonstrated team building and leaderships skills, including a track record in scaling engineering organizations.
• Capacity to communicate and cooperate effectively at all levels within the organization and with all other functions.
• Proven ability to recruit, motivate and retain top-notch engineers and technical managers – team building and dynamics, manage to high performance
• Pragmatic "agile" development experience.
• Proven ability to work in a highly collegiate, collaborative environment addressing the needs of a fast-changing market
• Strong presentation and communication skills.

Experience:

• 10+ years of engineering experience in high-growth, complex, enterprise software.

To apply for this position, email your resume to careers@clairmail.com.

Web U/I Design, User Experience Consultant

Location:

San Rafael, California

ClairMail is looking for individuals to join a world-wide game changer in customer interaction, initially deployed to the Financial Industry. Working at ClairMail's San Rafael, California headquarters, the U/I Design will work closely with ClairMail consultants and clients to implement mobile banking solutions.

Expertise:

Job responsibilities include:

• Work with internal and external clients as part of a multi-disciplinary team of product managers, client specialists, user researchers, front-end developers and other software engineers, technical writers, and quality assurance personnel committed to developing full-featured, highly usable new products and overhauling existing ones.
• Employ user-centered design methods to develop user interface specifications such as interaction models and screen layouts, in the form of paper prototypes, low-fi mockups and hi-fi HTML prototypes.
• Has a significant role in setting overall long-term UI presentation direction of several Convio products. Work with other senior Product Managers and Software Engineers to establish product-wide UI guidelines.
• Expected to be able to support design recommendations with strong reasoning and insightful judgment of probable user experience and user satisfaction.
• Conduct user testing of features in development, gather client feedback, and iterate models and designs based on such feedback.
• Contribute to internal design and presentation standards by adding to Convio's UI Standards library.
• Conduct analysis of UX performance metrics (web analytics) and use such metrics to guide future development.
• Assist in defining Usability Indexes of both overall product usability and usability of individual sub-applications.
• Lead other less experienced User Experience Designers and provide positive mentoring and guidance.
• Disseminate design best practices across the Engineering organization.
• Bring strong creative, conceptual and problem-solving skills and design aesthetics into the company requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low-level understanding to a general understanding, and distinguish user requests from the underlying true needs
• Proactively communicate and collaborate with external and internal clients to analyze information needs and functional requirements and document them as needed

Experience:

• Bachelor's Degree in Graphic or Industrial Design, UI Design, Visual Communication, HCI, User Experience or related discipline; or equivalent experience. Fine arts training a plus.
• Typically requires 4-6 years of work experience in interaction design, information architecture or user interface design, designing for web sites and other online collateral, with increasing responsibility. One or more years as project or team lead a plus.
• Demonstrable expertise in Adobe Photoshop and Illustrator.
• Strong understanding of core web development technologies including HTML, XHTML, CSS.
• Knowledge of Javascript a plus.
• Proven track record delivering high-quality work while hitting product commitments and deadlines based on business requirements.
• Excellent problem-solving skills and ability to turn product requirements, user research, usability feedback, and personal design aesthetics into easy-to-use solutions.
• Proven history of self-direction. Ability to carry out complex assignments from beginning to completion with little to no assistance required
• Solid time management skills. Ability to successfully execute on, and load balance across, multiple projects and tasks simultaneously.
• Ability to approach designs collaboratively and build strong cross-functional relationships, both internal and external.
• Advanced understanding of user-centered, interaction, and information design principles.
• Good visual design skills (web color theory, typography, layout, image and icon design).
• Exceptional written and verbal communication skills. Ability to communicate technical concepts to non-technical audiences.
• Superior attention to detail.
• Online portfolio showcasing solid examples of previous design work that demonstrates elegant workflow solutions

To apply for this position, email your resume to careers@clairmail.com.