Implementation

ClairMail's implementation team is composed of experienced information technology professionals who have successfully and rapidly deployed the ClairMail System with multiple customers. The ClairMail team works with a financial institution's IT department to ensure that the ClairMail System is installed and operating quickly. Each implementation is unique, yet based on our previous deployments, most financial institutions are up and running within a few weeks.

Implementation Process

There are five phases in the implementation of the ClairMail System:

Planning

During this initial phase of an implementation, the project scope, timeline and key mobile requests are identified and agreed to by the financial institution and ClairMail.

Scripting and Integration

ClairMail maps the financial institution's mobile request information needs with its back-end systems and studies the application environment. Armed with this information, our implementation team then develops and integrates the necessary scripts with the financial institution's back-end systems.

Installing

The ClairMail System is either hosted by ClairMail or an appliance is delivered and installed at the financial institution's location. In this phase, scripts are tested for performance and functionality within the financial institution's environment.

Training

Pilot users are trained on how to use the ClairMail System. Additionally, system administrators are provided with the knowledge and preparation to properly administer the system.

Rollout

Initial rollout to the group of pilot users occurs. Any necessary adjustments are performed. Since no new mobile phone software is required, the financial institution can initiate a full rollout to its customers from this point.

A benefit of the ClairMail System design is that as the mobile request data requirements are properly defined in the Planning phase, and the requests perform as desired in the subsequent phases, they will work for all financial institution customers. Deployment is a negligible proposition since there are no application components being installed on customers' mobile phones.

Customer Support

ClairMail is dedicated to helping financial institutions achieve the highest level of customer satisfaction while reducing costs for mobile customer interactions. ClairMail customers can always visit our Customer Support area to access our knowledge base, product documentation, FAQ's and support request forms. Customers can also reach us at support@clairmail.com or (415) 884-7270.

Additional Materials

Let us demonstrate how the ClairMail System can help your financial institution.