ClairMail Solution for Card Services

Challenge: Combat Fraud and Improve Customer Service in a Mobile World

As a result of difficult economic conditions coupled with ongoing concerns over fraud and identity theft, cardholders are feeling the need to stay vitally connected to their account. TowerGroup estimates that the mobile channel has the potential to cut fraud losses by up to $1 billion in the United States alone.

In our progressively mobile world, cardholders are turning to their card providers for real-time mobile alerts and anytime, anywhere access to their account information.

Solution: Anytime, Anywhere Mobile Access and Alerts from ClairMail

ClairMail empowers card service companies to generate and deliver proactive, actionable alerts for improved account management and heightened fraud prevention. A wide variety of customizable alerts are available - from real-time notifications about questionable card transactions to messages when credit limits are approaching. ClairMail also enables cardholders to use their mobile phones to access personal account information, such as current card balance or recent card transactions.

ClairMail's mobile solution empowers card service companies to:

• Prevent Fraud: Actively engage cardholders in fraud mitigation by sending real-time alerts for potentially fraudulent transactions and giving cardholders the ability to instantly verify or dispute them with a simple response.
• Reduce Cost of Touch & Service: Realize tremendous savings by deflecting expenses from other, costlier inbound channels (e.g. contact centers and IVR) for inquiries such as balance information.
• Drive Cross-Sell Opportunities: Deliver promotional offers to customers easily and inexpensively.
• Improve Customer Service: Enhance the cardholder experience by giving them unprecedented control over their accounts.

Testimonial

"Integrating Visa mobile services into ClairMail’s platform will help consumers to better manage their Visa accounts and has the potential to speed the deployment of these services for Visa issuers." Tim Attinger, Head of Product Innovation

ClairMail System

The ClairMail System is a comprehensive suite of mobile banking and payments applications built on a flexible mobile communications platform. It enables financial institutions of all types to deepen their customer relationships, reduce costs and enhance revenue.

To learn more about the ClairMail System, click here.